Enchatted

Enchatted is an agency specializing in chatbot & voice assistant testing.

Enchatted offers comprehensive, research-based QA for conversational AI, such as chatbots and voice apps, with actionable reporting. Text and voice-based conversational interfaces are the future of human-computer interaction. While traditional user interfaces have been researched and optimised, in the conversational realm, user experience (UX) and usability have been overlooked largely due to its recent introduction to mass markets and the variability of the end users’ inputs. Our unique process starts with an expert evaluation of the bot against our exhaustively researched framework for conversational UX. The results are backed up through testing with actual end-users, leading to an extensive report that is rendered with our findings along with actionable suggestions.